Policies & Procedures

If you are unsatisfied with the quality of your clean, contact us and we will assess your concern. If applicable, the problem area will be re-cleaned free of charge. A re-clean request must be reported within 48 hours of the initial service date.

If you are not satisfied by the re-clean and the Cleaner is at fault, a partial refund according to circumstances will be offered. Full refunds are not available.

Client will be charged any fees as necessary for extra services the Cleaner is providing in order to work properly, such as picking up items, doing dishes, folding laundry, etc.

Payment for cleaning must be made the day of cleaning, due as Zelle, Check, or Cash. Failure to pay for cleaning on the day of service will result in a late fee of $10 per day until payment is made.

A written notice of any schedule change is required 2 days before service. The Cleaner will proceed to the scheduled job if a written notice via text is not provided.

Client will be charged $50 for any schedule changes made within their arrival window.

If a notice from the Client is not made and a Cleaner cannot gain entry to your home or if they are denied access, client will be charged 50% of their total cleaning/estimated fee.

A flat rate price will be charged for all services, however, the condition of your home is accounted for.

We reserve the right to raise any rate/price as needed. Clients will be notified in advance of any price increase. Bi-Annual price reviews are implemented.

Any specific date, time or cleaning tech request is not guaranteed, but we will accommodate to the best of our ability.